Leveling feet may need adjustment depending on final placement. Do not drag pieces over ground surfaces! Our pieces come with leveling feet to ensure that they sit flat wherever they are placed.
Additionally, use moving blankets to protect hard surfaces while moving to intended locations. If you must lay furniture on its side please use a blanket, cardboard, or other soft surface. Place all furniture on the ground on the furniture feet only. Although Galanter & Jones heated outdoor furniture is durable and intended for outdoor use, improper handling can damage your furniture. When receiving, please handle with care as you would any new furniture. You must be present at the time of drop-off. * For non-local (outside Bay Area) deliveries, due to size and weight, your furniture order will be delivered to your driveway or curbside.** Placement of the item in the home and package removal is not provided unless specified. Please allow between two and eight days for shipping. Please save all pallets, packing materials and your damaged item for insurance purposes. Immediately contact us at 41 or so we can arrange for a replacement and start a shipping claim.We will issue a Return Goods Authorization (RGA) number and priority- and schedule a replacement. You should inspect the piece for structural cracks and/or chips, which may have occurred due to mishandling during shipping. If an order arrives damaged, please note “Possible Freight Damage” on the delivery receipt, take photos of the damage. Therefore, it is imperative that you carefully inspect the product immediately. Upon delivery, accepting the shipment from the carrier is acknowledging the piece has been received in new condition.
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